Frequently Asked Questions

Camp Fire General Info
Q:Are you hiring?
A:Yes! check out our job opportunity page!
Q:Are you the only Camp Fire?
A:No! Camp Fire Central oregon is part of a national network.

There are 56 Camp Fire councils delivering programs at 1,300 sites in 26 states and the District of Columbia.
Q:How can I get more involved in Camp Fire
A:We have a few different ways to get involved here at Camp Fire.

Check out our Volunteer/Job listings

Or if volunteering or a job is not right for you, there is an option to help support getting a child into our programs. Follow the DONATE link at the top of our homepage.
Q:Were you once called Camp Fire Girls?
A:Originally yes! Camp Fire was started in 1916 and has grown exponentially over the years. We are now not only a girls camp but welcome anyone and everyone regardless of how they identify or where they come from

Financial Assistance
Q:Do you offer financial assistance?
A:Assistance will be awarded to those with proven need, dependent upon availability of funds. 100% financial aid is rarely given, so we can meet the needs of as many families as possible. Typical financial assistance includes 20%-50% discount off of the retail price of program fees.

Assistance level is determined using the current school year’s Income Eligibility Guidelines from the Oregon Department of Education for Free and Reduced Lunch.

Special circumstances and previous Camp Fire participation may also be considered. Additional proof of income may be requested.

To Apply, follow the link at the bottom of our homepage.

General Program Info
Q:How do I contact staff during program?
A:Most programs can be reached by calling the camp phone at 541-728-3336

Please keep in mind that staff are actively engaged with your youth and may not be able to answer right away. You are welcome to text us as well
Q:What if I can't pick up my child on time?
A:Our late pick up policy states:

A late fee of $5 is charged after you are 10min late, an additional $5 will be charged every 5 min after.

example: 10 min late = $5
15 min late = $10
20 min late = $15
Q:What should my child bring to program?
A:Typically campers are asked to bring:

- Water Bottle (with first and last name)
- Mask or face covering (extra one or two)

You should always receive a welcome email from your group leader in the week leading up to program which will have more specific details

Health and Safety
Q:What COVID-19 precautions are you taking?
A:As of 1/18

Youth and staff are required to wear masks indoors and are encouraged to wear masks outdoors when 3-6 feet of physical distancing is not possible

All staff are fully vaccinated

We remain committed to small group sizes. Typically our ratios are 1 staff to 10 youth

We are constantly monitoring best practices and guidelines and are mirroring the policies of the Bend La
Pine School district (link)

For more details, check our our COVID-19 handbook

Campers are screened upon arrival to camp. We ask the following questions:
* In the last 24 hours have you had a fever?
* Is anyone in your household currently exhibiting symptom of Covid-19?
* Have you been in contact with any positive covid-19 exposures in the last 5 days?
Q:When should I keep my youth home from program?
A:Please keep your youth home from program if:

They are showing any symptoms of illness

They have been exposed to a positive case of COVID-19 in the last five days

They have tested positive for COVID-19 in the last 5 days

Making changes to your reservations
Q:How do I add or cancel Extended Care?
A:How to add Extended Care to an existing camp registration

1. Log in to your Camp Fire account.

2. On your “My Account” page, scroll down to the list of Current Reservations. Click on the binoculars next to a reservation to view the details.

3. Under the Reservation Details you will see any Extended Care you have signed up for under “Options”. Click on “Edit” to cancel or add additional Extended Care options to that week.

4. Complete the Modification order. If you owe an additional amount, please be sure to pay it in full prior to the week of camp. If you end with a credit on your account, if you have provided us with enough notice to receive a refund as per our Refund/Cancellation Policy then feel free to email us and we will credit you via the original method of payment.

Registration
Q:How can I view my scheduled payments
A:To view your upcoming scheduled payments:

Log In to your account

Select "View my Finances" under Common Tasks.

Scroll down towards the bottom of the page and open up the section called "Scheduled Payments" that is collapsed. It can look overwhelming, but only one charge will come through on your card for the sum total for each of the sessions on the scheduled date(s). 

You will also get an email reminder of the full amount that will be charged a few days before it is withdrawn.
Q:How do I cancel or change my reservation?
A:First, we suggest you review our regular cancelation policy to ensure you can get the credit and/or refund that you expect. 

If the session you want to cancel is less than 3 weeks from now, you will have to email info@campfireco.org to process your cancellation manually and no refunds will be issued, only full or partial credits.

If the session is more than 3 weeks from now, Log in to your account

Click on the Reservation you would like to cancel.                      
Select 'Cancel this Reservation' from the menu on the left. 

Click 'Cancel Reservation' on the bottom right.

Your available credit will then show up as a (negative) amount under your Account Balance and you are done!

If you are eligible for a refund, send an email to info@campfireco.org with the subject heading REFUND, and we will process your refund as soon as we can in accordance with our cancellation policy and based upon the date that you initiated the cancellation.
Q:SESSION IS FULL - Can you open more spots?
A:Camp Fire is committed to small groups and comfortable ratios of counselors to campers, which is what makes our programs so special, and also makes them fill up so fast!  

With that said, frequently plans change, so we would encourage you to sign your child up for the waitlist.  There is no deposit required, and if a spot opens up, you will be automatically emailed.  The email will give you the date you need to sign up to keep your spot.  

There is also often a possibility that if we get enough kids on the waitlist and that we find additional staff/volunteers, we can open up an additional group.