Refund Policy
Cancellation Policy
Campers:
If your camper is no longer able to attend camp, please contact our Registration Manager if more than 48 hours out. In cases of last minute cancellations, within 48 hours, please contact your site directly.
If Crossways is unable to hold your camp program because local/state/federal guidelines have closed or limited access to camp or Crossways determines we’re unable to provide a positive and safe experience
- or -
If you are unable to attend because of a medical condition (including COVID-19 quarantine or self-isolation) or a death in the close family,
1. We invite you to convert payments in full or part to a tax-deductible donation to Crossways.
2. We will work to reschedule with you to another time within 12 months of program.
3. If neither option works for you, we will return your payment in full, either in the same method you paid or a voucher good for future Crossways events.
If Crossways is open and hosting guests, but you determine you wish to cancel your camp session:
- With more than 30 days’ notice, we will refund all deposits and payments.
- With 15-30 days’ notice, all but 50% of your deposit will be refunded.
- If you give less than 15 days’ notice, your deposit will be forfeited.
- if you must leave your camp program early for any reason, we are unable to provide a refund.
Rental Groups:
Food Service & Lodging Minimums: Our minimum group size for providing meals is 10 people (10-19 people incur a $20.00 per meal surcharge). If your group has fewer than 10 people you may choose to cook your own meals (some facilities are equipped with kitchens), cater or get meals from an outside source or you can choose to pay the 10 person minimum food service charge per meal.
Deposit Policy: A non-refundable 25% deposit, in the form of one check, is required within 30 days of receiving a contract in order to hold requested dates. Deposits are due with the signed contract and will be applied to the final bill. Deposits cannot be rolled over to another retreat. Crossways reserves the right to cancel contracts to rebook dates if the deposit is not received by the due date.
Tax Exempt Status: We are required to charge 5.5% tax on meals and overnight lodging/building usage. To claim exemption from taxes, your group must have a WI Certificate of Exemption Status (CES) number on file with our administrative office. Deposits and payments must come from the organization holding the tax exempt status. Payments will not be accepted from anyone other than the exempt organization.
Signed Contracts & Group Rental Policies: A signature from the group leader on both a contract and group rental policy is required within 30 days of receiving a contract in order to secure and complete a reservation.
Cancellation Policy: If you must cancel, please contact the Appleton Office immediately. Deposits may be refunded at the discretion of Crossways Camping Ministries if cancellation occurs 30 days prior to retreat start date.
Final Payments: Total payment, in the form of one check, is due within 30 days of receiving the invoice.
Final Guarantee: One to two weeks prior to your event you will be contacted by camp staff to lock in final meal and
lodging numbers for your event and to confirm details of your event.