Refund Policy
Cancellation and Refund Policy for Heartland Conference UCC Events including Camps
• All events that have non-refundable deposits are non-refundable.
• Cancellation requests must be received by the Heartland Conference UCC (becca@heartlanducc.org or PO Box 1230, Worthington, Oh 43085) in writing at least 10 days before the start of the event unless there is a medical or family emergency. Your deposit if applicable (example: $75 or $35 for summer camps) is non-refundable.
• All refunds will be awarded in the same way that the payment was initially made. For example, if a credit card was used to pay, the refund will go back on the same credit card and if a church sends in a check the refund will go back to the church not to the participant.
• Participants may switch summer camp sessions with no penalty, if requested by June 1st. Please contact the Heartland Conference office.
• No shows will receive no refund nor reimbursement and will forfeit all fees.
• Participants asked/required to leave due to behavior issues will receive no refund nor reimbursement and will forfeit all fees.
• Participants who voluntarily choose to leave a session early will receive no refund nor reimbursement and will forfeit all fees.
• Participants asked/required to leave due to illness or injury: refunds will be handled on a case-by-case basis. Please contact the Heartland conference office for request.
• Cancellations due to medical emergencies or contagious illness (such as COVID) will be given a refund, minus non-refundable deposit if applicable, if the request is made in writing prior to the event starting.
• If the Heartland Conference cancels an event, all fees paid will be returned, including deposit if applicable.