Refund Policy
Refunds can be obtained up to 14 days (2 weeks) before your camp begins. Prior to this window, you can cancel your session online, and then a member of our team will process your refund. Please allow 1-2 business days for the refund to be processed.
If you need to cancel your session within 14 days, please reach out to our team at camps@phoenixzoo.org. Cancellations made within 14 days (2 weeks) of the camp session will be subject to a $100 cancellation fee (per camper per session) unless they are missing due to illness, and you notify us before the start of camp.
Sessions can be rescheduled. However, if you reschedule within 14 days (2 weeks) prior to the original session, a $50 rescheduling fee (per camper) will be added to your bill.
There is no refund for no-shows or missed days. If your camper's week begins, and you decide to no longer attend camp, you will not be able to receive a refund.
We reserve the right to cancel any camp session. In such cases, you will be notified, and we will reschedule you or a full refund will be made.
Please Note - Camp fees may not qualify for dependent care credits or dependent care reimbursement plans.