Refund Policy
Camp Cancellation/Refund Policy
For all cancellations initiated more than two (2) weeks prior to the event, a 50% refund will be issued.
For all cancellations initiated less than two (2) weeks prior to the event, NO REFUND will be issued.
In the event that a participant tests positive for COVID-19 within 5 days of the session's start, that participant’s registration fee can be reserved as a credit and applied to a future program. There is a $50 administrative fee for this service, and a positive COVID-19 status with the participant’s name must be provided to zoocamp@livingdesert.org in order to reserve credit.
Refunds for program fees will not be issued to participants who fail to present their SNAP or EBT card and valid photo ID on the first day of the program. Failure to present the required documents on the first day of the program will result in the participant being required to pay the full program price or dismissal from the program without a refund. Program fees paid will be considered a donation to support our organization's initiatives.
Campers must be registered in the correct age group. Campers who are a different age than the camp requirements may be asked to leave the program. No refund will be issued to campers registered for an incorrect age group.
Forfeited fees may be considered a donation for tax purposes.