Refund Policy
Cancellation & Refund Policy for All Summer Camps (between June - August 2024)
We understand that cancellations happen, and will do our best to find another camper to replace your child's spot, according to the terms described below. Please plan accordingly prior to registering - Thank you!
Please understand that when you register your child, you are reserving space, time, and pre-paid expenses whether or not your child attends the program. As far as non-attendance is concerned: no refunds will be made in connection with late cancellations, late arrivals, early withdrawals, last-minute vacations, injuries, illness, or dismissals do to unacceptable behavior. Missed days are not refunded or transferrable.
Transfers to another week may be possible pending availability (no fee to transfer). All registrations are non-transferable to another camper.
REGULAR CANCELLATION POLICY FOR 2024:
For cancellation requests prior to Feb 1st, you will receive a full refund less processing fees of up to 5% for credit card payments.
For cancellation requests received between Feb 1st to April 1st, you will receive a full refund less a $75 non-refundable deposit per camp week, and less the processing fee of up to 5% for credit card payments.
Cancellation requests after April 1st and up to two weeks prior to your camp week you will receive a full refund less a $75 non-refundable deposit per camp week, and less processing fees of up to 5% for credit card payments ONLY if we are able to fill your child's spot.
Cancellation requests received two weeks or less prior to your camp week will not receive a credit or refund.
Any refunds, partial or otherwise, will be less our third-party registration fees (up to 5% of the amount paid).
If your child is sick or unable to participate in the full camp, please email sailwithdon@mac.com asap.
SEPARATE CANCELLATION POLICY IN HIGHLY ABNORMAL SITUATIONS:
2020 was a crazy year - We are incredibly grateful for our wonderful customers though! Should there ever be another extreme situation completely out of our control that causes an immediate shut down in our ability to operate or generate revenue, like a natural disaster, war, terrorism, epidemic disease, civil unrest, riots, or loss of essential electrical supply, or restrictions to travel...or maybe some other awful unpredictable situation, we'll be in touch ASAP to modify our refund policy if needed.
We navigated 2020 with 99.9% customer satisfaction.